Frequently Asked Questions and Advice

Why choose Wizard

1. Firm quotations with no hidden costs
2. Amazing service, results and prices
3. Energetic, friendly & reliable
4. Modern Equipment & professional solutions
5. Family owned and operated
6. References available
7. Fully insured with $10m Public liability

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Wizard Cleaning answers many of the common questions asked about carpet, upholstery, rug, mattress and floor cleaning services

Q's about Carpet Cleaning ...

  Will hot water extraction (steam cleaning) damage my carpet?
  Can the carpet be walked on right after it has been cleaned?
  Why are there many carpet cleaners advertising low prices?
  How often should carpets be professional cleaned?
  Is it possible to clean carpets too often?
  Will carpet cleaning destroy the carpet stain-resist treatment?
  Will carpet cleaning remove ALL spots and stains?

Will hot water extraction (steam cleaning) damage my carpet....

No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.

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Can the carpet be walked on right after it has been cleaned....

Yes. We use powerful equipment that extracts the majority of the water immediately from the carpet fibres. The surfaces below the fibres should not get too much moisture penetration. In most cases, the carpet should be completely dry within 3 to 6 hours (depending on the type of carpet, humidity and air flow).

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Why are there many carpet cleaners advertising low prices......

Bait-and-switch operators are prevalent in many service industries and the cleaning is no exception.

This does not mean that all carpet & upholstery cleaners practice this deceptive "rip-off" technique.

Please read our ‘Consumer Advice’ for more information on selecting a professional cleaner.

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How often should carpets be professionally cleaned....

All residential carpets should be professionally cleaned a minimum of every 12 to 18 months AND as soon as possible after the carpet has been heavily soiled or stained. Prompt attention by a professional will provide the correct treatment and best results.

Allowing dry soils to accumulate in the carpet pile causes permanent fibre damage, resulting in a dirty and dull appearance.

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Is it possible to clean carpets too often....

No. Frequent cleaning of the carpet will help keep maintain its original appearance.

It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy-soiling (near kitchen, dining room, rumpus room, etc) are cleaned more frequently than the other areas.

Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order.

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Will carpet cleaning destroy the stain-resist treatment....

No. It is not necessary to reapply the stain-resist treatment after every carpet cleaning service, depending on how frequently the carpet is cleaned.

Foot traffic can destroy some stain-resist treatments. Therefore, those treatments should be reapplied after every 2nd or 3rd carpet cleaning service. Carpet that is only cleaned each every 12 to 18 months may require treatment at that time.

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Will carpet cleaning remove ALL spots and stains.....

Probably not all. It depends on whether it is a spot or a stain, what type it is, what has been done to it and how long it has been there .

A spot is a substance that has stuck to the carpet fibre and importantly has not become permanent.

A stain is a substance that has altered the fibre colouring (dye has changed) and/or the fibre composition (burn, tear, heavy scuff). If treated incorrectly or left for too long, as spot will probably become a stain. Many stains cannot be fully rectified without fibre replacement by a carpet layer.

Wizard Carpet Cleaning carries an extensive range of spot treatments and will provide advice on stain rectification.

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